Terms of service
These Terms of Use (“Terms”) govern your access to and use of the Auttalie website (“Site”) and any purchases made through it. By visiting or using our Site, you agree to these Terms. If you do not agree, you should stop using the Site immediately.
1. About Us
The Site is operated by:
Auttalie
20 Jasmin Grove, School Aycliffe
Newton Aycliffe DL5 6GJ, UK
Email: support@aittalie.com
Phone: +44 7857 209619
2. Use of Our Website
You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable laws or regulations
- Interfere with or disrupt the security of the Site
- Attempt to gain unauthorised access to the Site or its systems
- Use the Site for fraudulent or harmful activity
We may suspend or terminate access to the Site if these Terms are violated.
3. Product Information
We make every reasonable effort to display accurate product descriptions, images, pricing, and availability. However:
- Colours and details may vary slightly depending on your device
- Availability is subject to change without notice
- Prices may be updated at any time
If an error occurs (such as incorrect pricing), we reserve the right to cancel or adjust the order after notifying you.
4. Orders and Payments
By placing an order, you confirm that:
- You are at least 18 years old
- The information you provide is accurate and complete
- You are authorised to use the selected payment method
Payments are processed securely by third-party providers. We do not store full card information.
We reserve the right to refuse or cancel any order due to:
- Suspected fraud
- Errors in product or pricing information
- Issues with delivery to your provided address
5. Shipping and Delivery
Estimated delivery times are shown at checkout. These are estimates only and may vary due to carrier delays or external factors.
You are responsible for providing a correct and complete delivery address.
Once an order has been shipped, changes to the address may not be possible.
For more details, please refer to our Shipping Policy.
6. Returns and Refunds
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
To start a return, you must contact us first.
Unauthorised returns may not be accepted.
Refunds are issued once the returned item is received and inspected.
For detailed terms, please refer to our Refund Policy.
7. Intellectual Property
All content on the Site—including text, images, graphics, logos, and design elements—is owned by Auttalie or licensed to us. You may not:
- Copy, reproduce, or distribute any content
- Use any trademarks without permission
- Modify or adapt Site content for commercial purposes
8. Third-Party Links
Our Site may contain links to third-party websites.
We are not responsible for their content, policies, or actions.
We encourage you to review their terms separately.
9. Limitation of Liability
To the extent permitted by UK law:
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for losses caused by misuse of the Site or products
- Our total liability for any claim will not exceed the amount paid for the product involved
These Terms do not exclude any rights you have under UK consumer law.
10. Changes to the Site and Terms
We may update or modify the Site and these Terms at any time.
Changes will be effective upon posting on this page.
Continued use of the Site means you accept the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of UK courts.
12. Contact Us
If you have questions about these Terms, please contact:
Auttalie
20 Jasmin Grove, School Aycliffe
Newton Aycliffe DL5 6GJ, UK
Email: support@aittalie.com
Phone: +44 7857 209619
Customer service hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond to all enquiries within 24 hours.