Frequently asked questions
What payment methods do you accept?
We accept payments via VISA, Mastercard, Apple Pay, Google Pay, Discover, American Express, JCB, Diners Club, Klarna, Shop pay.
How do I know if my payment was received?
After placing your order, you’ll receive an automatic confirmation email. Please keep this for reference until your package arrives.
If you don’t see it, check your spam or junk folder. If it’s still missing, contact our team at support@aittalie.com.
Can I update my billing or shipping information?
Yes. You can update your billing or shipping details by contacting us at support@aittalie.com. as soon as possible.
Changes are only possible if your order has not yet been shipped.
Can I send a gift to a different address?
Absolutely! We can ship your order directly to a gift address at checkout.
How can I track my shipment?
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number within 24–48 hours. You can use this to check your order status anytime.
How long does it take to process orders before shipping?
Orders are processed within 1–2 business days (excluding weekends and public holidays).
What are your shipping rates and estimated delivery times?
We currently offer free shipping on all orders, with delivery in 5–8 business days.
For more details, please see our Shipping Policy.
How can I contact Auttalie for help?
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Auttalie
Email: support@aittalie.com
Phone: +44 7857 209619
Address: 20 Jasmin Grove, School Aycliffe,
Newton Aycliffe DL5 6GJ, UK
Customer service hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond to all enquiries within 24 hours.