Payment policy
This Payment Policy explains the payment methods we accept and how transactions are processed when you shop at Auttalie.
1. Accepted Payment Methods
We accept secure payments through the following methods:
- Visa
- Mastercard
- American Express
- Klarna
- Shop pay
- Union pay
- Discover
- Maestro
- PayPal
- Shopify Payments
- Apple Pay / Google Pay (when available)
All payments are processed securely through our trusted payment partners.
2. Payment Processing
Your payment details are encrypted and handled by PCI-compliant providers.
Auttalie does not store full credit or debit card information.
Payment is taken at the time you place your order.
If your payment is declined, the order will not be processed.
3. Currency
All prices displayed on our website are in GBP (£) unless stated otherwise.
If you pay using an international card, your bank may apply currency conversion fees.
4. Order Verification
For security purposes, some orders may require additional verification.
This may include confirming your payment details or verifying your billing information.
We reserve the right to cancel or refund any order if:
- Payment cannot be verified
- Fraudulent activity is suspected
- Incorrect or incomplete information was provided
5. Taxes
Prices shown on the website include applicable taxes where required by UK law.
Any additional charges will be displayed at checkout before payment is completed.
6. Refunds & Payment Reversals
Refunds are issued to the original payment method used at checkout.
Depending on the payment provider, refunds may take:
- 3–10 business days for bank cards
- 1-2 business days for PayPal
A refund cannot be sent to a different card or account.
For details, please refer to our Refund Policy.
7. Contact Us
If you have any questions about payments, please contact:
Auttalie
20 Jasmin Grove, School Aycliffe
Newton Aycliffe DL5 6GJ, UK
Email: support@aittalie.com
Phone: +44 7857 209619
We respond to all enquiries within 24 hours.