Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Auttalie.
1. Shipping Regions
We currently ship only within the United Kingdom.
We do not offer international delivery at this time.
2. Shipping Cost
We offer free standard shipping on all UK orders.
No additional delivery fees will be applied at checkout.
3. Processing Time
All orders are processed within 1–2 business days.
Processing includes order verification, quality checks, and packaging.
Orders placed on weekends or public holidays will begin processing on the next business day.
4. Order Cut-Off Time
Orders placed before 6:00 PM (UK time) on business days will begin processing the same day.
Orders placed after 6:00 PM, or on weekends/public holidays, will begin processing on the next business day.
5. Delivery Time
Once shipped, orders are typically delivered within:
UK Delivery Time: 5–8 business days
Delivery times may vary depending on your location and the carrier’s network.
6. Total Estimated Delivery Time
From order placement to delivery:
Total: 6–9 business days
(1–2 days processing + 5–8 days delivery)
7. Tracking Your Order
When your order is dispatched, you will receive a shipping confirmation email with your tracking number.
You can track your parcel directly on our website’s Track Your Order page using your tracking number.
Tracking updates may take 24–72 hours to appear after dispatch.
8. Shipping Carriers
We deliver orders using trusted UK delivery partners:
- Royal Mail
- Evri
- Yodel
The carrier used may depend on your location and the size of your parcel.
9. Incorrect or Incomplete Address
Please ensure that your delivery address is correct at checkout.
Auttalie is not responsible for delays or lost parcels caused by incorrect address information.
If you spot an error, contact us immediately and we will try to update it before the order is dispatched.
10. Delayed or Lost Parcels
If your parcel is delayed beyond the estimated timeframe, please contact us and we will investigate with the carrier.
If a parcel is confirmed lost, we will offer a replacement or refund according to our policy.
11. Contact Us
For any questions about shipping or delivery, please contact:
Auttalie
20 Jasmin Grove, School Aycliffe
Newton Aycliffe DL5 6GJ, UK
Email: support@aittalie.com
Phone: +44 7857 209619
Customer service hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond to all enquiries within 24 hours.