Privacy policy

This Privacy Policy explains how Auttalie (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website, make a purchase, or communicate with us. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment providers; we do not store full card details)
  • Order details
  • Any information you send us through customer service messages

Information collected automatically

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent
  • Cookies and similar technologies

Information from third parties

We may receive information from:

  • Payment processors
  • Advertising partners (aggregated and non-identifying data)
  • Analytics tools such as Google Analytics

2. How We Use Your Information

We use personal information to:

  • Process and deliver orders
  • Provide customer support
  • Communicate with you regarding your order or enquiries
  • Improve our website, products, and services
  • Prevent fraud and protect our store
  • Comply with legal obligations
  • Send marketing emails (only with your consent; you may unsubscribe anytime)

We do not sell personal information.

3. Legal Basis for Processing (UK & EU GDPR)

We process your information under one or more of the following lawful bases:

  • Performance of a contract (processing your order)
  • Legitimate interest (improving services, fraud prevention)
  • Legal obligation (tax, accounting, compliance)
  • Consent (email marketing)

4. Sharing Your Information

We may share your information with trusted service providers, including:

  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping and logistics partners
  • Fraud prevention tools
  • Analytics and advertising platforms
  • IT and customer support providers

These partners only receive the information necessary to perform their services.

We do not sell personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality
  • Remember your preferences
  • Understand website usage
  • Improve performance
  • Provide relevant advertising

You can manage cookie settings through your browser at any time.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil your order
  • Provide customer support
  • Meet legal and accounting requirements

Order records may be kept for up to 7 years for tax purposes.

7. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request corrections
  • Request deletion of your data
  • Object to certain processing
  • Request a copy of your data
  • Withdraw marketing consent at any time

To exercise your rights, please contact us using the details below.

8. Data Security

We take reasonable technical and organisational measures to protect your information from:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

Payment information is encrypted and processed by secure, PCI-compliant providers.

9. International Transfers

Some of our service providers may process data outside the UK or EU.
When this occurs, we ensure adequate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant data protection agreements

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
We encourage you to read their policies separately.

11. Children’s Privacy

Our services are not directed to individuals under 16 years old, and we do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
The “Last updated” date at the top reflects the most recent version.
Continued use of our website means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Auttalie
Email: support@aittalie.com
Phone: +44 7857 209619
Address: 20 Jasmin Grove, School Aycliffe,
Newton Aycliffe DL5 6GJ, UK

Customer service hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

We respond to all enquiries within 24 hours.

Free shipping

We offer free shipping across the United kingdom. No hidden fees

Customer service

Our support team is here to help with any questions about your order. You can reach us anytime and we respond within 24 hours.

Returns

You can return unused items within 30 days of receiving your order. Please contact us before returning a product so we can assist you.

Secure payment

Your payment information is encrypted and processed securely. We accept major payment methods and never store your card details.